Known issues with Follett Destiny app on phones for checkout/checkin

There have been issues with scanning student IDs and textbook barcodes with the Follett Destiny app on teacher phones where the student and/or the textbook is “not found,” which is a pain. The solution from Follett is to reprint all IDs and barcodes and rebarcode all textbooks. That is not currently an option (unless you want to see what a nervous breakdown looks like). A more feasible workaround is to type in student ID numbers or names instead of scanning the ID, and typing in the textbook barcode instead of scanning it.

Do not include any letter when typing in student ID numbers or barcodes…just the numbers themselves. Please ask if you have any questions or issues, and we are looking into our options.

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